Budget Inn Phone Numbers and Emails

Toll-Free Number:

  • (800) 570-7613

Headquarters:

  • (510) 526-9020

Sales/ Reservations:

  • (877) 477-8592

Budget Inn Email:

market@budgetinn.com
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PissedConsumer Club

Contact Information

Budget Inn Website:

Budget Inn Help Center:

Corporate Office Address:

BudgetInn Holdings, LLC
10621 San Pablo Ave.
El Cerrito, California 94530
United States

Budget Inn Customer Service Reviews

1.2 / 5
Bad
Travis V Nkr
Customer complaInt

The most obscene and disrespectful experience of my entire life. Staff was extremely rude and would not give me a room or a refund.

This place should be shut down and the worthless employees fired. They took 200 from my account and literally told me to go *** myself when I asked for a refund because the loser staff refused to rent a room to me.

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Travis V Nkr
Customer complaInt

The most obscene and disrespectful experience of my entire life. Staff was extremely rude and would not give me a room or a refund.

This place should be shut down.

They took 200 dollars from my account and literally told me to go *** myself and I am not getting it back. I will not stop untill this place is shut down and all the worthless employees fired.

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Julian O Pxc
I paid and they don't want to give me a room
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hammond at the office didn't give me a bedroom. He wanted me to cancel the reservation that I paid online and then he wanted me to pay again at the desk.

After I have paid online he argued that he didn't have system to confirm the payment and reservation but he gave a bedroom to a guy who just walked in while I canceled the payment. I felt a little racist vibes from him.

He shouted me and he was also rude with a lady who was doing the cleaning. I will never come back to that hole.

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Alan G Aqf
Get a hotel for work

I walked into the main office or tried to at least there was garbage and junk stacked up to the ceiling the lady at the desk asked me if I could help move it outside so I did being kind the whole place smelled like cat urine which makes sense they had at least 15 cats running around outside. We go into my room I reserved a 2 bed room they gave us one bed and one lazy boy recliner and said that is a bed also which I was going to just take it for what it was then I went to get into the shower and there was CAT *** all over the bathroom floor!!

Which I added a picture or below.

I asked for my money back the guy at the front desk( the girls son) asked me if I was *** retarded continued to yell while spit flew out of his mouth at me. Very dirty and unprofessional

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Summary of Budget Inn Customer Service Calls

937 TOTAL
CALLS
02:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Budget Inn?

Staff Question:

  • “Bad customer service, T.V not working”
  • Horrible and disrespectful customer service
  • “Poor service”

Refund Question:

  • “Money back due to bed bugs”
  • “Refund”
  • “Money back / sales associate pretty much stole our money”

Payments and Charges Question:

  • “Complain they won't let me in my room I've been here for 3 months and I demand $100 deposit cuz I was late on a payment for my last day here”
  • “Overcharge”
  • “Unauthorized”

Request for Information Question:

  • “Concerned about treatment by staff”
  • “Reservation confirmation”
  • “Need to speak with someone from the corporate office”

Product/ Service Question:

  • Get a hotel for work
  • “Make a reservation.”
  • “There phone number isnt working”

Activation/ Cancellation Question:

  • “Cancellation”
  • “I reserved a room through hotels.com then I went into the reservation and added a night they said I made two reservations and couldn't cancel one which I didn't do and won't refund my money charge me twice for the night”
  • “Cancellation fee is the entire cost of reservation? Really?”

Cards Question:

  • “The office is saying my card is fraud and I need to pay more money”
  • “They took money off my card for no reason”
  • “Over charging. Card charged and paid but claims that I didn't pay”

Return/ Replace Question:

  • “They won't return my deposit”
  • “Return my week fair $259.45”
  • “Need to return a truck”

Employment Question:

  • “Job Application Status”
  • “Payroll”
  • “Employer”

Account Question:

  • “Clerk won't let me in my room.”
  • “There was an mistake on our storage account on behalf of your employee Judy.”

Other Question:

  • “Complaint about one of your hotels”
  • “Disgusting room”
  • “Room is filthy”

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