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Home  »  Consumer Reviews  »  Hotels  »  Budget Inn Center Valley Allentown PA refused to cancel room charge
Budget Inn Center Valley Allentown PA refused to cancel room charge
Feb 9, 2008
Budget Inn complaint by Mackenzie
On Oct. 26 or so, 2007, I made a phone reservation with my credit card at the Budget Inn Center Valley for Oct. 30, as I was attending a wedding. On arrival in Allentown, mid-afternoon, it turned out my friends had made alternative arrangements for me, so I tried to cancel the reservation. The inn's owner refused to honor my request. He cited tiny print that said reservations must be canceled by 4 pm. Technically, I suppose he was within his rights, but I would call it very unfriendly (stupid) business practice! I told him I travel to Allentown four or five times a year but he didn't care! so much for wanting a future customer!

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  Comments (2)
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1. Written by Alex, on 11-03-2008 10:34

Well of course you didn't get a refund. There isn't a hotel in the world that allows a same day cancellation after check in time. Most have to be cancelled by 2pm. Condotels are 14 to 30 day in advance. And you travel 4 or 5 times per year. I bet the print wasn't that small. Please don't reproduce.

2. Written by david, on 11-02-2008 00:44

why don't you ask the pa attorney 

general's bureau of consumer 

affairs to mediate this complaint 

for you. and being a local citizen of 

allentown pa thanks for the "heads up" :) :( :) :(

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